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SHIPPING / RETURNS

SHIPPING

ONCE YOUR ORDER IS RECEIVED BY J’JUTE, ALL AUSTRALIA ORDERS WILL BE DISPATCHED WITHIN 3-5 BUSINESS DAYS FROM OUR SYDNEY WAREHOUSE (EXCLUDING HOLIDAYS).

INTERNATIONAL SHIPPING:
SHIPPING IS CALCULATED AT CHECKOUT BASED ON LOCATION.

PLEASE NOTE THAT INTERNATIONAL ORDERS MAY BE SUBJECT TO IMPORT DUTIES OR CUSTOMS TAX. IT IS THE RESPONSIBILITY OF THE PURCHASER TO COVER THESE COSTS AND TO CONTACT THEIR LOCAL CUSTOMS OFFICE WITH ANY QUESTIONS. J’JUTE WILL NOT BE RESPONSIBLE FOR DUTIES OR CUSTOMS CHARGES. PLEASE ENSURE YOUR DELIVERY DETAILS ARE CORRECT AS J’JUTE IS NOT LIABLE FOR ANY LOST OR STOLEN ITEMS. PLEASE NOTE SHIPPING TIMES MAY VARY DEPENDING ON LOCATION. CONTACT US WITH ANY QUESTIONS. THERE ARE NO RETURNS ON INTERNATIONAL ORDERS.

 
RETURNS
WE WANT OUR J'JUTE CUSTOMERS TO LOVE THEIR PURCHASE HOWEVER, WE DO NOT OFFER REFUNDS FOR CHANGE OF MIND. IF THE PRODUCT HAS BEEN DAMAGED DURING SHIPPING PLEASE CONTACT US AT ORDERS@JJUTE.COM.AU FOR RETURN INSTRUCTIONS. ONCE THE PARCEL IS RECEIVED BY J'JUTE AND EVALUATED A FULL RETURN WILL BE ISSUED OR REPLACEMENT SENT. 

*ALL INTERNATIONAL SALES ARE FINAL AND NONRETURNABLE.

AUSTRALIA

FLAT RATE SHIPPING $9.98  (under 30kg )
EXPRESS SHIPPING 1-2 DAYS $48.98  (under 30kg)
SAME DAY SYDNEY $68.98 (order before 12:00 Noon)

XL SHIPPING $68.98 (30.0 kg +)

AMERICA 

FREE SHIPPING for orders over $200
FLAT RATE $19.99 for orders under $200 

 

INTERNATIONAL (most Countries, excluding America)

$88.00  (0.0 kg – 5.0 kg)
$166.00 (5.0 kg – 10.0 kg)
$234.00 (11.0 kg-20.0 kg)
$312.00 (21.0 kg – 30.0 kg)
$390.00 (31.0 kg – 40.0 kg)
$468.00 (41.0 kg – 50.0 kg