SHIPPING / RETURNS

SHIPPING
ONCE YOUR ORDER IS RECEIVED BY J’JUTE, ALL AUSTRALIA ORDERS WILL BE DISPATCHED WITHIN 3-5 BUSINESS DAYS FROM OUR SYDNEY WAREHOUSE (EXCLUDING HOLIDAYS).
INTERNATIONAL SHIPPING:
SHIPPING IS CALCULATED AT CHECKOUT BASED ON LOCATION & WEIGHT.
PLEASE NOTE THAT INTERNATIONAL ORDERS MAY BE SUBJECT TO IMPORT DUTIES OR CUSTOMS TAX. IT IS THE RESPONSIBILITY OF THE PURCHASER TO COVER THESE COSTS AND TO CONTACT THEIR LOCAL CUSTOMS OFFICE WITH ANY QUESTIONS. J’JUTE WILL NOT BE RESPONSIBLE FOR DUTIES OR CUSTOMS CHARGES. PLEASE ENSURE YOUR DELIVERY DETAILS ARE CORRECT AS J’JUTE IS NOT LIABLE FOR ANY LOST OR STOLEN ITEMS. PLEASE NOTE SHIPPING TIMES MAY VARY DEPENDING ON LOCATION. CONTACT US WITH ANY QUESTIONS.
THERE ARE NO RETURNS ON INTERNATIONAL ORDERS.

AUSTRALIA

FLAT RATE SHIPPING $9.98  (under 10kg )
FLAT RATE SHIPPING $19.98  (10kg -30kg )
XL SHIPPING $68.98 (30.0 kg +)
EXPRESS SHIPPING 1-2 DAYS $48.98  (under 30kg)
SAME DAY SYDNEY $68.98 (order before 12:00 Noon)

 

INTERNATIONAL 

BASED ON WEIGHT STARTING AT $19.99

International Standard 5-10 Business Days.

For Express Rates Please, email us orders@jjute.com.a

0-1.9 kg $19.99 aud
2-2.99 kg $69.99 aud
3- 4.99 kg $79.99 aud
5- 5.99kg $99.00 aud
6-7.99 kg $129.99 aud
8-9.99 kg $149.99 aud
10- 11.99kg $169.99 aud
12-13.99kg $189.99 aud
14- 15.99kg $209.99 aud
16-17.99kg $229.99 aud
18-19.99kg $269.99 aud
20-25kg $299.99 aud

Don't see your Country Available for shipping?

Email us to arrange shipping at orders@jjute.com.au
 
 
RETURNS
WE WANT OUR J'JUTE CUSTOMERS TO LOVE THEIR PURCHASE HOWEVER, WE DO NOT OFFER REFUNDS FOR CHANGE OF MIND. EXCHANGES ARE CONSIDERED ON A CASE BY CASE BASIS WITHIN 5 DAYS OF DELIVERY AND RETURN SHIPPING WILL BE COVERED BY CUSTOMER.
IF THE PRODUCT HAS BEEN DAMAGED DURING SHIPPING PLEASE CONTACT US AT ORDERS@JJUTE.COM.AU WITHIN 3 DAYS OF DELIVERY FOR RETURN INSTRUCTIONS. ONCE THE PARCEL IS RECEIVED BY J'JUTE AND EVALUATED A FULL RETURN WILL BE ISSUED OR REPLACEMENT SENT. 
SHEDDING OF BASKETS IS NOT CONSIDERED A DEFECT.

*ALL INTERNATIONAL SALES ARE FINAL AND NONRETURNABLE.