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Receiving & stuffing your basket

Upon receiving your J'Jute basket it is important that you open each piece knock out the wrinkles from eco friendly flat pack shipping and stuff your basket for 2-5 days. It is important that you stuff you basket fullly in order for your J'Jute to find its best shape. Due to the soft nature of the jute fibre all  J'Jute baskets will sag slightly and this is not considered a fault but, the beauty of Jute Fibre.

Colour Variations

J'Jute baskets will vary slightly in colour from season to season. Colour variations occur due to time if picking and how much rain India has received that season. Although we try our best to match the colours each year we cannot guarantee a match. No two baskets will be the exact same colour. 

Cleaning

Fo​r small marks​​, we recommend spot cleaning with a gentle & mild soap. Do not oversaturate the basket as ​j​ute is not water repellent and excess water can damage the basket fibers and the strength of the entire piece. Jute is prone to mold. Do not wet the baskets.

Shedding

For shedding, we recommend vacuuming the inside of the basket. shedding is not considered a fault.

Fraying

If there is any fraying it is at the customer's discretion if they choose to trim the loose ​fibers. It is very normal for the basket to fray over time with use. Simply snip the little frays away. ​Please, use care as t​rimming too much can weaken the overall structure of the basket.

Shipping

Enjoy Complimentary Shipping Australia Wide

International Shipping is based on location. Explore our US website www.jjute.com for USA orders. View our Shipping Page for more information.

Returns

Australian Returns are available within 3 days of delivery. Please, email us at orders@jjute.com.au. Return shipping cost is covered by customer. Once a return is received we will examine each piece for signs of damage. Following inspection as long as there is no visible damage we will refund the purchase price to the via the original payment method.

International orders are Final Sale.

Pre-orders are simple.

Place your order like any order and we will be in touch every step along the way. If there are any updates on your delivery we will be in touch.

It's important to note that All Pre-orders are Final Sale. Delivery dates cannot and will not be guaranteed. If you woudl like to place a pre-order we ask you to be patient with the process and we will do everything we can to get your order to you as quickly as possible.

Thank you for your support with pre-orders.