Shipping & Returns
Complimentary Shipping on orders over $300 (2-5 business days) + a Free Gift Tote.
Ground Shipping $9.99 under 1kg & $19.99 over 1kg. (2-5 business days)
Express Shipping Available $39.99 1-2 Business Days
Same Day Sydney $49.99 - Email us firstname.lastname@example.org order before 1PM
International Shipping from Sydney
Enjoy free US Ground Shipping at our USA WEBSITE
Shipping from Sydney - Rates are based on weight and destination 7-10 business days. *All International orders are final Sale
All international shipping is calculated at checkout based on weight and destination. Please, be aware of your countries import and customs tax. Import and customs duties are not the responsibility of J'Jute. It is the responsibility of the purchaser to cover all costs and to contact their local customs office with any questions. J'Jute will not be responsible for duties or customs charges. Please, ensure your delivery details are correct as J'Jute will not be liable for any lost or stolen items. Shipping time may vary depending on location. All International orders are final sale and not eligible for return.
We offer returns within 5 business days of receiving your product for Australian orders only. Return shipping fees are the responsibility of the purchaser and a 10% restocking fee applies. Please, email us with a request for return at email@example.com. We recommend reusing & taping up original packaging for the return. Products will be examined upon return before using a refund.
If the product is damaged please email firstname.lastname@example.org with detailed images within 3 days of delivery for further instructions.
J'Jute baskets are soft and need to be stuffed for 3-5 days once received in order for the baskets to find their best shape after flat pack shipping. All J'Jute baskets may shed slightly and any shedding of the baskets will not be considered a defect.
*ALL INTERNATIONAL SALES ARE FINAL AND NON RETURNABLE.
Re-stocking Fees - If product is returned to the warehouse due to an incorrect address or error on the buyers end, shipping will not be refunded and a 10% restocking fee will apply for receiving product back into our inventory.
(we have updated our shipping as of July 13, 2023)