Enjoy Complimentary Domestic Shipping on orders over $150

Shipping & Returns


Australia Shipping
Complimentary Shipping + a Free Eco Tote Bag 2-5 business days
Express Shipping Available 1-2 Days
Same Day Sydney- Email us orders@jjute.com.au order before 1PM

 

International Shipping from Sydney
Rates are based on weight and destination 7-10 business days
Explore rates on our USA WEBSITE
*All International orders are final Sale

 

AUSTRALIA SHIPPING DETAILS
Orders will dispatch within 2-5 days from our Sydney Warehouse.

 

INTERNATIONAL SHIPPING DETAILS
All international shipping is calculated at checkout based on weight and destination. Please, be aware of your countries import and customs tax. Import and customs duties are not the responsibility of J'Jute. It is the responsibility of the purchaser to cover all costs and to contact their local customs office with any questions. J'Jute will not be responsible for duties or customs charges. Please ensure your delivery details are correct as J'Jute will not be liable for any lost or stolen items. Shipping time may vary depending on location. All International orders are final sale and not eligible for return.

 

RETURNS
We want our customers to love their purchase. However, do to the handmade nature of J'Jute we cannot accept returns do to change of mind. Returns & Exchanges are considered on a case by case basis by emailing orders@jjute.com.au within 3 days of delivery. If accepted, all return shipping costs will be covered by the purchaser. We recommend reusing & taping up original packaging for the return.
If the product is damaged please email  orders@jjute.com.au with detailed images within 3 days of delivery for further instructions.
J'Jute baskets are soft and need to be stuffed for 3-5 days once received in order for the baskets to find their best shape after flat pack shipping. All J'Jute baskets may shed slightly and any shedding of the baskets will not be considered a defect.
*ALL INTERNATIONAL SALES ARE FINAL AND NON RETURNABLE.